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SMS Messaging

Welcome SMS, Kaba integration

  1. For properties that are integrated with a Kaba key code lock system.
    1. Kaba credentials must be entered into the integration tab of the property admin.
    2. Kaba door names must be entered into the Room Management page and must match the door names in DormaKaba extranet.
    3. If the property is ready to test this functionality, WavePM will set up a test message that will include the door code to a test reservation once checked in.
    4. Once fully tested provide WavePM with arrival scripting for guests triggered by one of the two following events.
      1. If you have auto-check in enabled (located in Main Property Admin) once the room is VR the reservation will be checked in automatically and the text message with a door code will fire.
      2. If you do not have auto check in enabled, the text message will fire once the reservation is manually checked in.
    5. This message is hard coded bc it includes two systems (Wave and Kaba)
    6. Check in messages sent via the text mesaage workflow can not include the door codes. *may be some future development that includes this

Room Card Names and Phone Numbers

  1. In reservation Detail, add individual names and phone numbers that will override the Reservation Info phone number.
    1. All text communications willm go to the room card phone number if there is a value entered different from the main phone number.

In App SMS Conversations

  1. The in app conversation tab will show every properties’ conversations if the User has more than one.
    1. This can be changed, may be available upon request.
  2. When you have received a new message, the SMS icon to the left of the settings icon will show what number of new messages have been received.
  3. To open the conversations tab, click the SMS icon.
  4. New messages have a green dot to the right of the chat box
  5. Open the conversation by clicking the box on the left.
  6. To see the reservations of the guest in the conversation, click the name in the top right box.
    1. There will be a list of reservations past present and future. Future reservations are at the bottom.

SMS/Reservation Integration

  1. When a reservation quick view is opened, if that reservation has a conversation there will be a SMS icon on the top bar indicating such
  2. When the user clicks the icon, the conversation tab will open to that conversation.

Rooms Grid

Overview:

Calendar view of reservations future and past. Used as blocking aid, and tool for quick view of pertinent information.

 

  1. Shaded blue column represents present day. Room blocks will be shaded on days that they are stay overs. Checkout dates are not represented except by the block ending by being blank. For instance if a guest is checking on on the 18th and checking out on the 19th, the 18th will be shaded showing occupancy
  2. Top left corner contains a calendar pop up that will jump to date entered. Default is present day. While showing one day prior to be able to view due to check out reservations
  3. To the right of the calendar pop up is a refresh button. Page must be refreshed when changes are made if you are working on multiple windows/tabs.
  4. Next is the “Block Room” button. In order to add a Room Block for Maintenance or any other reason, use this function
    1. Clicking button will produce a pop up window
    2. Add Start and End Dates
    3. Next the room pull down menu will produce the rooms that are available to be blocked.
    4. Next, add block Reason
    5. Blocked rooms will restrict inventory
  5. Next is the “Back” button which will display the rooms grid 30 days ago if in 60 day view, and 7 days ago in 14 day view.
  6. There are two view types “Assignment View” and “Payment View.” Default is payment view, however this can be changed if requested.. Color representation for each view:
    1. Assignment View:
      1. Red: Past Reservation
      2. Orange: Current, Checked In Reservation
      3. Green: Future Reservation
    2. Payment View:
      1. Red: No payment made
      2. Orange: Partial payment applied to Balance Due
      3. Green: Paid in full, Balance due = zero.
  7. To the right of that is the selector for 14 day view or 60 day view. Default view is 60 Day.
  8. Then there is the Expanded View which will show 50% more rooms and days if selected. Default is set to Standard View.
  9. Room Status: next to each room is the current room status, the status can be changed to either Clean, Ready, or Dirty by clicking on the pull down icon.
  10. Clicking the room number, type or status column headers will sort the grid accordingly.

Date Drag to Show Rates:

  1. If you take your cursor and click, and drag from one date to another, the grid will display the rates for the selected dates for each individual room
  2. These rates do not account for availability or restrictions
  3. If you click on one of the rates, the reservation tab will appear and you reservation will be in progress.

Room and Date Highlight

  1. When an empty room cell is clicked, the room row will be highlighted all the way across, and the date column will be highlighted as well, helping you to easily see details on that room or date.

Getting Started – Overview

 

Welcome to WavePM

Thank you for your interest in WavePM. We are a team with hospitality experience dedicated to providing an experience built to cater to today’s tech savvy clientele.

To begin, you have a couple of options for a property set up. We have built the system so that a property representative can build rates, rooms, and all property information into the system. With this self build option we will be there to provide assistance with questions and needed direction outside of the knowledge base. A second option would be to utilize our support team to set up your property(s) for you at a estimated cost of $2,500 per property. You can find more information here:  Implementaion and Support Services – $.

In the following articles the setup procedures will be explained in the order that they should be completed. If you have questions or the instructions are not clear, please email support@wavepm.com.